1. Shipping Coverage

We currently deliver orders across India, subject to courier serviceability for the customer's PIN code.

Availability of delivery to a particular location may vary depending on our logistics partners.

2. Order Processing

Orders are generally processed after successful order confirmation and payment/COD verification, where applicable.

Orders may require additional processing time during:

• Sale periods
• Festive seasons
• Product launches
• High order volumes
• Public holidays
• Unforeseen operational circumstances

Processing time and estimated delivery information may be communicated at the time of purchase or through order updates.

3. Delivery Timelines

Delivery timelines are indicative and may vary depending on:

• Delivery location
• Courier serviceability
• Weather conditions
• Public holidays
• Regional restrictions
• Courier delays
• Unforeseen circumstances

The estimated delivery date shown at checkout or communicated after dispatch is an estimate and not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

Any promotional free-shipping offer will be subject to the terms mentioned with that offer.

5. Order Tracking

Once your order is dispatched, tracking information may be shared through email, SMS, WhatsApp or other available communication channels.

Customers can use the tracking information provided to monitor the shipment.

6. Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

• Full name
• Mobile number
• House/building number
• Street/locality
• City
• State
• PIN code

SK By Shilpa Kirpal will not be responsible for delays, failed deliveries or additional charges arising due to incorrect or incomplete address information provided by the customer.

7. Failed Delivery

If delivery cannot be completed because of:

• Incorrect or incomplete address
• Customer unavailability
• Customer refusal to accept the parcel
• Incorrect contact information
• Repeated failed delivery attempts

the shipment may be returned to origin by the courier partner.

Any re-shipping, if offered, may be subject to additional shipping charges.

8. Damaged Package at Delivery

If the outer packaging appears visibly damaged, tampered with or opened at the time of delivery, customers are advised to document the condition of the package and contact SK By Shilpa Kirpal customer support as soon as possible.

Please retain the original packaging until the issue has been resolved.

9. Size Exchange Shipping

SK By Shilpa Kirpal permits size exchange only, subject to the Refund, Return & Size Exchange Policy.

A size exchange does not constitute a return or refund.

Applicable reverse-pickup or reshipping charges, if any, will be communicated during the exchange process.

10. No Refund for Delivery Delays

A delay caused by courier partners, weather, natural events, public holidays, strikes, government restrictions or other circumstances outside our reasonable control does not automatically qualify an order for cancellation or refund.

11. Force Majeure

SK By Shilpa Kirpal shall not be responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, pandemics, civil disturbances or other unforeseen events.

12. Policy Updates

SK By Shilpa Kirpal reserves the right to update or modify this Shipping Policy from time to time.

Any revised policy will become effective once posted on the Website.